Open Practice is a fast-growing company that develops, trains, and supports cloud-based billing software for outpatient clinics and billing companies across the US, headquartered in Hudson, OH. 

Our main focus includes excellent customer service and implementation that supports a customizable, intuitive software platform and we are in need of additional employees to fill various roles on our team! 

Open Practice seeks to support and grow an employee’s particular skills and talents while providing a family-oriented work environment where employees are encouraged to be themselves. We thrive on the ability to come together as a team in developing and supporting the best product possible for our clients. 

Perks at Open Practice

Current Openings

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Our main focus is excellent customer service, and we are in need of additional employees to fill roles in our support department. Qualified candidates must have a minimum of 3 years experience with medical insurance billing.

What would you do?

A Software Support Specialist works with customers to answer questions, resolve issues, and coordinate with the rest of the team to provide an outstanding client experience. Essential responsibilities include taking incoming calls/tickets, diagnosing problems, creating activity reports, finding ways to improve customer support services, coordinate with other team members to effect the best client outcome, and communicating with customers on the best use of the software to accomplish their goals. This is a home-based position, so candidate must be able to effectively work from home.

Skills

  • Outstanding verbal & written communication skills
  • 3+ years of medical billing experience
  • Poise and composure when working with all levels of customer enthusiasm
  • A proactive outcome-focused approach to solving issues
  • Ability to work efficiently, both independently and within a team environment
  • Ability to manage multiple projects
  • Aptitude to learn new software applications quickly
  • Excellent customer service skills
  • Strong problem solving and analytical skills
  • Able to organize and prioritize a diverse set of responsibilities